Psychiatric providers who are contracted through Rula are now approved to use a personal HIPAA-compliant video platform as a backup system for telemedicine appointments when the AdvancedMD links are not working or the system is down.
Some HIPAA-compliant options identified by Health and Human Services include:
- Skype for Business / Microsoft Teams
- Updox
- VSee
- Zoom for Healthcare
- Doxy.me
- Google G Suite Hangouts Meet
- Cisco Webex Meetings / Webex Teams
- Amazon Chime
-
GoToMeeting
Rula does not endorse or recommend any of these platforms. Also, please note that a BAA may be required to ensure HIPAA compliance.
Please note that Rula patients have provided informed consent to receive emails and texts that are unencrypted (details here and here), which provides additional protections against HIPAA
risks. Rula will not be monitoring or controlling HIPAA compliance for providers using personal platforms.
To comply with the law, the following steps should be taken by you as a provider if you would like to use a video platform as a backup (instead of the phone) when an AdvancedMD link is not working:
- Create a personal account with a HIPAA-compliant video service.
- Obtain a Business Associates Agreement (BAA) with the service, if needed.
- Continue to schedule all patient appointments within AdvancedMD.
- Our system will continue to send Zoom links to patients 24 hours prior to their appointment.
- If, and only if, the link within AdvancedMD is not working, please email the client in real time with a video link you created through your personal account.
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Continue to document as you normally would to identify the location of service as telehealth/video.
Updated