Rula psychiatric practitioner payments guide

Payment Overview

How often do I get paid?

You'll be paid every other week on Fridays according to the bi-weekly schedule outlined below for services delivered in the previous two weeks. 

We'll send you a preliminary invoice on Monday before uploading it to our vendor. This lets you view the billed sessions we plan to submit for payment. The final invoice will be available in Wingspan on Wednesday afternoon of the payment week.

When do I get paid?

View the full payment schedule for the dates below. Add these dates to your calendar for easy reference (Google Calendar).

How do I ensure on-time, full payment?

Sessions qualified for payment are pulled directly from the Rula provider portal and reviewed by our provider payout team daily. You must complete visit documentation (session notes and charge slips) within 48 hours per the guidelines covered below. Timely documentation qualifies services for payment processing. Note: Rula reserves the right to reduce payment if documentation is late.

Why do I need to complete documentation within 48 hours? 

Adhering to the 48-hour documentation deadline:

• Ensures continuity of patient care
• Allows timely insurance billing
• Enables accurate payment processing

Any additional tips for getting paid on time and in full?

Always tie your documentation to a scheduled visit in the provider portal. If you change an appointment with a patient or schedule something last-minute, it is best to update or input the schedule in the portal's Schedule tab. After the schedule is correct, you can complete the documentation associated with this visit.

Submitting visits for payment

Document no-shows properly

Please reference our no-show policy and cancellations here. Follow the no-show documentation guidelines in that article.

Code Visits Accurately

You must adhere to the approved codes listed in this CPT Codes Psych Cheatsheet when submitting charge slips. Using incorrect codes will cause claims issues. Other essential tips for coding visits:

• Ensure that a TH modifier is submitted with all charge codes for a telemedicine appointment
• Crisis codes (90839 & 90840) should never be added to 90832-90837 but must be used on their own
• Z codes can never be primary. Please use F99 if no other codes are applicable
• Please use F codes for a diagnosis when submitting charge slips
• Do not add 95 modifiers when submitting charge slips

View Payment History

Please access Wingspan to view your invoice and payment history.

To access your Invoices dashboard, navigate to the Get Paid section of the left-hand panel and select Invoices. You'll see all of your invoices at a glance, including the Client, Amount, Due date, and Status. You can also filter your invoices by client, due date range, or paid date range. 

Clicking on an invoice will open more details about the invoice such as the status and actions you can take.

If you have any trouble viewing your Invoice Dashboard, you can reach out to support@wingspan.app. 

Request payment for past sessions

Submit a request to the Accounts Payable team at Rula.

Must include:

1. Patient Name
2. Patient ID number
3. Date of Service (DOS)

The Payouts Team will review the compensation amount, and an associate will respond with the future pay date.

Updated August 19, 2025 21:45