In AdvancedMD, providers can find the Telehealth link in the appointment details section of the appointment card.
This article covers starting and ending telehealth sessions from within the EHR. It provides a video and step-by-step guidance for joining a telehealth session and what to do in the event of technical difficulties.
Video demonstration
Note: We're now Rula! You may still hear Path in our videos from time to time and we appreciate your patience while we continue to update our content to align with our new name. Additionally, this video only applies to telehealth and not in-person appointments.
Guided steps
Starting a telehealth session
To start a telehealth session from your calendar:
- Log into the EHR and click Home > Scheduler
- Find the appointment and click on it
- In the comments section, highlight and copy the link
- To join the session, paste the link into a web browser. This will open the Zoom session.
Rejoining a call
If there’s a technical glitch or the call gets disconnected:
- Rejoin the call by exiting Zoom
- Navigate back to the appointment on your calendar in the EHR
- Open a new browsing window
- Copy and paste the link again
Non-working Zoom link
If your Zoom link is not working, you can submit an escalation using the Psychiatric Services Providers' form under Web Links in AMD.
Updated