At Rula, we’re committed to delivering high-quality care—and that starts with supporting providers in meeting clear clinical standards. Outlined below are the key metrics the quality team regularly monitors to ensure high quality care.
Quality Indicators:
Our Clinical Quality team monitors performance indicators across the network so we can help ensure the care you provide is safe, effective, and aligned with best practices. These benchmarks are designed to help you understand your own clinical performance and identify where growth or support may be needed.
| Quality indicator | Definition | Industry Benchmark |
| Timely & signed documentation | % of expected documentation completed within 48 hours | >90% |
| Use of measurement-informed care in treatment | Measure of provider utilization of MIC data in clinical sessions as reported in the progress note | >80% |
| Patient Retention | % of patients who complete a 2nd visit | >80% |
| Client success | % of patients that demonstrate improvement as evident on outcome measures | >80% |
| Therapeutic alliance | The feeling of alliance between the provider and client, as reported by the client on the outcome measures sent prior to session. | >90% |
Documentation Quality:
Rula’s Clinical Quality team conducts routine documentation reviews to ensure notes are complete, accurate, and compliant with payer and clinical standards. When issues are identified, providers will receive feedback and guidance to help realign with best practices. Our goal is to support clinical excellence and protect both patients and providers. You can see Rula's best practice guidelines for clinical documentation here.
Medication Safety:
We review prescribing trends—especially for high-risk or controlled medications—to ensure patient safety and adherence to current standards of care. If concerns arise, providers may be contacted for clarification and supported in reviewing safe prescribing guidelines.
What can you do?
- Aim to meet quality benchmarks in your practice!
- We all want to provide effective, quality care in our practice, and having clear “targets” in mind for what those are is a great start.
- We all want to provide effective, quality care in our practice, and having clear “targets” in mind for what those are is a great start.
- Partner with us to shape the future of care.
- We’re all working toward clinical excellence, and that takes open communication. Rula is continually improving, and your feedback helps shape our network’s quality standards. We're here to collaborate—so don’t hesitate to reach out and share your insights.
- We’re all working toward clinical excellence, and that takes open communication. Rula is continually improving, and your feedback helps shape our network’s quality standards. We're here to collaborate—so don’t hesitate to reach out and share your insights.
- Connect with Clinical Quality Specialists for hands-on support.
- Receiving a message from the Rula Quality team is not punitive, it’s a resource. These conversations are a chance to ask questions, access support, and strengthen your practice. You’re never alone in your work; we’re here to help you grow. This is one way that we offer autonomy without the isolation!
We see Quality as an opportunity to get better every day, highlight our strengths, demonstrate our impact in client care, and celebrate our wins together. Thank you for being part of Rula and pushing forward our mission of making mental health work for everyone.
If you have questions regarding these standards, please email us at psychquality@rula.com. We’d love to hear from you.
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