This article provides a list of support teams at Rula. You may often interact with many other teams outside of Psych Services during your time here. They are:
| Team | Type of support | How to contact |
|
Psych Support |
Your first stop for most questions!
|
psychsupport@rula.com
Pleas note support hours are as follows: |
| Provider Success |
Helps you with completing onboarding and preparing to see your first patient. Provides strategies and best practices for growing your practice through Rula, including:
|
Please refer to your onboarding email for your assigned Success Associate!
General email for psych success: |
| Care Coordination |
A dedicated team to help with higher level of care (HLOC) requests for any client seen at Rula. Care coordinators can locate referrals for services outside of Rula (e.g., IOP, psychological testing). For patient discharges, please defer to your discharge protocol. |
Use this Provider Referral Form to request a higher level of care (HLOC) |
| Clinical Quality | Help with clinical questions, meeting quality expectations, etc. | psychquality@rula.com |
| Credentialing | Credentialing requests, questions, or information about your panel status | credentialingteam@rula.com |
| Medical Records | Record requests or releases for patients and providers or have an ROI sent to your patient to sign electronically |
AMD Web Links: “Release of Information Request Form” Follow up at: records@rula.com |
| Rula Therapists |
Therapists who contract with Rula may message you in AMD, but many are now using Rula's provider portal, which is not yet available for psych providers. You can email therapists to communicate about your shared patient. Please reach out to Rula Support, who will first confirm that you are both treating the same patient before sharing the therapist's email address. |
Contact support@rula.com to request the therapist's email address. |
| HIPAA/ Compliance | Questions or concerns related to HIPAA Privacy & Security rules, consents, Rula policies, or ethical issues that arise. | privacy@rula.com |
| Compliance Hotline | To report concerns about unethical or illegal activity, HIPAA violations, privacy, ethics, fraud, waste, or abuse |
(833) 613-2443; Toll-free 24/7 Anonymous reporting available |
| General Support | For general psych support and questions | psychsupport@rula.com |
| Accounts Payable |
Questions related to provider payments |
|
| Patient Safety Clinical Risk Team |
A dedicated team for all things patient safety. |
patient.safety@ rula.com |
Updated