Rula offers interpreter services to all Rula patients at no charge for calls into our Support line and online sessions during Telehealth. It is best practice to use a neutral party for language interpretation rather than relying on family members, friends, or the patient. This article provides guided steps for locating the Interpreter services request form in the EHR.
Live Visit Interpretation
For live visit interpretation, the Rula scheduling team will coordinate the scheduling of an interpreter. You’ll receive an email before sessions in which an interpreter will be joining. At the start of the visit, you'll see a third-party interpreter on the Zoom call. These interpreters are HIPAA-trained and focus exclusively on healthcare translation.
Follow Up Visits Interpretation
To request interpretation for follow-up visits from the EHR:
- Log into the EHR.
- Click the Web Links tab, located on the top menu.
- Click Interpreter Services Request.
- The form will open up in a new browsing window.
- Complete and submit the form no later than 24 hours before the appointment's start time. The scheduling team will then book an interpreter for your requested session.
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