Our FAQs provide straightforward explanations to your common questions about measurement-informed care (MIC) surveys.
For adolescents (13-17 years old) completing the surveys, should I involve their parents/guardians?
While adolescents 13 to 17 years old should complete the surveys independently, parental involvement in treatment (when clinically appropriate) can be valuable. This allows you to gather their perspective on the patient’s symptoms and care needs.
Are the surveys available in languages other than English?
The surveys are not currently available in other languages. However, patients may request translation services by contacting Support at support@rula.com or calling (323) 676-7425.
My patient isn't receiving the survey email. What should I do?
Survey links go to the email used for appointments. First, have your patient check their spam folder for emails mentioning "check-in survey." If the patient is 13 to 17 years old, the email might be sent to a parent or guardian. Please discuss this with your patient’s parent or guardian to be sure they get access to the survey link. If your client is still unable to find the survey link, have them contact Support at support@rula.com or call (323) 676-7425.
Will MIC data ever be used to supersede my clinical judgment?
Rula and commercial payers agree that while measurement surveys are a highly valuable source of clinical data, they are not, and will never be, the sole reflection of a patient’s clinical progress or the quality of care being provided. MIC scores must always be viewed within the full context of other factors that inform assessment, approach, and interpretation of symptom changes.
How does Rula use the data?
Rula analyzes anonymous aggregate trends to assess treatment outcomes. This data is shared with commercial insurance plans for transparency and with referral partners to attract more patients for you. We track provider use of MIC (i.e., % of time you review patient scores in session, for those patients who do complete the surveys) to find ways to support providers in using MIC to enhance care.
Is it mandatory for patients to complete MIC surveys?
We expect all patients to complete these regular check-in surveys as a standard of care with Rula. However, not completing the survey does not prevent treatment from being provided. Technically, a patient can “opt-out” of the surveys by clicking “UNSUBSCRIBE” on the emails. This is discouraged as surveys are considered to be part of the standard of care and may be required by some payers.
Are there more self-report measures that Rula can automatically send my patient, other than the PHQ-9 and GAD-7?
While the vast majority of patients who come to Rula for care experience depression and/or anxiety (which the PHQ-9 and GAD-7 target), we recognize your need, as an independent provider, for a broader range of assessment tools.
In the future, we will be building a "Measurement Library" in the provider portal, offering a variety of self-report measures across diagnoses and populations. This will enhance your use of MIC and provide valuable data to complement the incredible clinical care you already provide.
Are there Clinical Team members at Rula that I can meet with to ask questions and obtain support on using MIC in my practice?
Yes! The Psych Quality team (comprised of fellow clinicians) hosts clinical support and case consultations every Tuesday. If you prefer, you can also meet one-on-one with Psych Quality. Simply send an email to psychquality@rula.com to schedule.
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