This article introduces the care coordination services available at Rula and provides a step-by-step process for referring a patient to a Higher Level of Care (HLOC).
Care Coordination Services
If a patient's needs become more complex and require more intensive support, our dedicated Care Coordination team can help. They manage requests for Higher Levels of Care (HLOC) and adjunct services. This ensures your patients get the right level of care and helps connect them with supportive clinical resources and services both outside and within Rula.
Steps for Referring a Patient to a Higher Level of Care
In order to help your patient get the right support, follow this step-by-step process.
Step 1. Evaluate Their Needs
Gather information and document your patient's current symptoms, including how severe they are and any potential risks. Consider what this additional service will be able to provide by asking yourself how additional support can benefit your patient beyond what you can currently provide.
This step helps you determine what HLOC is needed, such as an Intensive Outpatient Program (IOP), Partial Hospitalization Program (PHP), or an adjunct service like support groups, and lays the foundation for a collaborative conversation with your patient.
Step 2. Collaborative Discussion
Share your findings and discuss your assessment and recommendations with your patient. It's crucial to have their full agreement before moving forward.
Step 3. Easy Referral Process
Once you and your patient agree on the best course of action, Rula makes it simple. Use our Provider Referral Form which will connect them with the appropriate care quickly and efficiently.
Check out the image below, which breaks down these steps and offers additional information on understanding referrals for HLOC and adjunct services through Rula's Care coordination team.
Additional Resources
For more on how care coordination works at RULA, check out these additional resources:
- Provider Referral Form
- Rula Provider H.E.L.P. Resource Guide which is designed to support patients experiencing a crisis
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