Rescheduling appointments in the Rula provider portal

This article provides a step-by-step guide for editing and rescheduling appointments in the Rula provider portal. This includes confirmed but yet-to-occur initial appointments, follow-up appointments, and past appointments. 

Note: You cannot reschedule pending initial appointments for new clients while Rula is confirming them for you. 

Guided Steps

Rescheduling Appointments

Note: You cannot reschedule pending initial appointments for new clients while Rula is confirming them for you. To reschedule a pending initial appointment, please contact Rula Support.

1. Log in to the Rula provider portal.
2. Click on the Schedule tab.
3. Click on the appointment you wish to reschedule. Remember: You can only edit future appointments.
4. Click on the three dots in the top corner for more options.
5. Select Reschedule
   
   • To edit the date of an appointment, click the calendar icon.
   • To edit the time of an appointment, click the drop-down menu and select a new time.
6. Click Save to confirm the rescheduled appointment.
7. A pop-up message will appear. Click Yes to confirm that you would like to reschedule the appointment(s).
8. After you click Yes, you'll see a confirmation message that the appointment(s) has been rescheduled.
   • Both you and the patient will receive an email confirming the change.
   • Providers do not receive email reminders regarding their appointments. Rula suggests providers routinely log into the provider portal, check their schedules, and utilize their personal calendars to set reminders.

Rescheduling past appointments

1. Log into the Rula provider portal
2. Click the Schedule tab
3. Click on the appointment you wish to reschedule.
   • Note: Past appointments that already have a signed note cannot be rescheduled or edited. 
4. Click on the three dots in the top corner or the appointment card for more options.
5. Select Reschedule
6. To edit the date of an appointment, click the calendar icon. 
   To edit the time of an appointment, click the drop-down menu and select a new time.
   • If a past date is selected, the disclaimer will appear notifying you that you are editing an appointment that was scheduled in the past.
7. Click Save to confirm the rescheduled appointment.
   • The patient will not receive an email notification about the appointment change.

A note on imported calendars

If you have imported a calendar to your Rula calendar, all events from that calendar will appear as blocks. If you need to edit one of these events, you need to go back to the external calendar (Google, Outlook, Apple, etc). 

Updated May 21, 2026 16:00