Setting up your Rula provider portal account

This article includes a step-by-step guide for the initial setup of your Rula provider portal account. Beginning with email verification and password creation, it walks you through the process of establishing SMS authentication. The final verification process involves verifying your personal details to ensure secure access. 

Note: New prescribers do not receive their credentials for the Rula provider portal during the onboarding stage. Once you complete your onboarding, you will receive your credentials for the portal via email. If you are in the onboarding stage, please see this help center article for further details. 

Guided Steps

Note: The provider portal only functions on a laptop or computer, and will not be accessible on your phone or tablet. 

To set up your Rula provider portal account:

Step 1: Open the provider portal sign in page and enter the email address associated with your Rula account. Once you enter your email, you’ll see instructions to check your email. If you have an account associated with your email, you’ll get a welcome email. This may take a couple minutes to show up.

Step 2: Once you receive the welcome email, click set up portal account and enter your email, temporary password and a new, secure password of your choosing. Then, click create password.

Step 3. Enter your email and password and click Sign in

Step 4: Enter your 10 digit NPI and click Verify

Step 5: Based on your application progress you may be directed to:

1. Continue your application: If you haven't finished, you'll be prompted to click Continue Application.
   
    
2. Complete additional setup tasks: If certain sections are still required, you'll be guided to complete them.
   • Please navigate to the section Complete additional setup tasks below for further instructions.
3. Set up extra security: If all sections are complete, you'll be asked to set up account authentication.
   • Please navigate to the section Set up extra security below for further instructions.

Complete additional setup tasks

To complete any remaining tasks in your checklist, click the Get Started button next to the section that needs completion. In this example, we'll walk through completing the Create Provider Profile section.

1. Click Get started to create your provider profile.
   
   
2. Next you'll click Get started to complete the following:
   1. Share client preferences and expertise
   2. Share your background
   3. Add a headshot
   4. Write your profile bio
      
      
      Note: If you leave a section before completing it, you’ll have the option to Save & Exit, allowing you to resume where you left off.
      
3. Once the provider profile section is complete, you'll be able to complete Rula 101 onboarding courses
   • If at anytime you leave Rula 101, you can pick up where you left off by clicking Continue on the Setup screen.
     
4. Once complete, you'll be brought back to the Setup screen

Set up extra security

After creating your account, you’ll see a step called Set up extra security.

1. Click Set up extra security to begin.
   

2. Enter your email and password, then click Continue.

3. Enter the phone number you'd like to use for portal SMS authentication, then click Continue.

4. Enter the 6-digit code and click Continue. 
   

5. Your SMS authentication is officially set up!

After setup (desktop or phone)

1. Every time you log in, you’ll enter your password and the 6-digit code sent to the phone number used during setup.
2. Codes expire after 5 minutes. If your code expires, you can always click Send again to receive a new code.

Resetting your password

Providers can perform their own password resets via the Forgot password link on the login page. If you have an account, you'll receive an email to reset your password. A regular password reset by the providers does not require SMS authentication to be set up again.

If, for any reason, you cannot reset your password by yourself, please reach out to support@rula.com to make a request. After the Rula Support team member performs a portal reset, you must both create a new password and set up SMS authentication again. Failure to do so will result in the system not accepting your new permanent password after you have entered the temporary password.

Updated August 26, 2026 15:49