All clients receive their measurement-informed care (MIC) survey bundle 48 hours before their session. Here’s how you can check if a client has completed the survey — and how to send a reminder if they haven’t.
Check the client's measurement-informed care survey status
In the provider portal, go to the Schedule tab → click the session appointment → below the appointment time, you’ll see if the client has completed their survey.
| Note: This feature is available as soon as the survey is made available to your client 48 hours before the appointment. |
Send a reminder if the survey is incomplete
To send a reminder message to your client:
1. Navigate to Schedule → select appointment → click Send client measures reminder.
2. Or, go to Clients → select client → Next appointment section → click Send client measures reminder.
Clicking on the Send client measures reminder link will create a pre-filled message for that client on the Messages tab of the provider portal. You can then send this message.
| Note: The "Send client measures reminder" link is only available if the survey has not yet been completed by the patient. |
Optional: Clients can complete the survey in the waiting room
If the survey is still incomplete, the client will see it in the waiting-room screen prior to their telehealth session.
- It appears only if the client hasn't yet completed it.
- To join a session early, completing the survey will be required. Once the session time begins, a client can join the session, regardless of whether their survey is completed or not.
Encourage clients to join a few minutes early if they want to finish it before the session begins.
A note on Kaiser patients
Please note that the MIC cadence for Kaiser patients is changing, rolling out in phases between June and July 2026. Kaiser patients will be prompted to complete certain measures (Quality of Life (QoL), Therapeutic Alliance (TA), C-SSRS / Child C-SSRS (Kaiser SoCal ONLY), PHQ/GAD/PROMIS Depression/PROMIS Anxiety (Kaiser NCAL ONLY)) before each visit or once a week, depending on the patients coverage (unless they have already completed one within the last 3 days). Following these rules is a contractual requirement that protects the patient's insurance coverage and enables consistent tracking of their clinical progress.
Patients may feel frustrated or overwhelmed by how often they are asked to complete these surveys, but Kaiser administrators use these measures to track their progress and ensure network compliance. Remain empathetic and continue to create a safe space for questions and concerns, even related to MIC survey frequency.
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