Completing your background check with Checkr

In an effort to strengthen our trust and safety standards across Rula and protect the integrity of our network, we require providers to complete a background check through our secure partner, Checkr.

• This is a required step in order to become/remain active and bookable to see clients at Rula.

Background checks help us maintain a safe, trusted care environment for both providers and clients.

Background check process

Access the check

Some providers will see this step during onboarding, and other providers may receive an email from Rula’s Compliance team and an email from Checkr to complete the check.

• During onboarding (credentialing step): Background check will appear as a “Submit background check with Checkr” item in your onboarding checklist, alongside license and CAQH steps. You’ll click Open Checkr, which opens a secure, Rula-branded background check form in a new browser tab.
• Checkr email invitation: Once a check is initiated, you’ll receive an email and text message from Checkr inviting you to begin your background check. The email will be sent from support@checkr.com and the subject line will be “[Action required] Background checks for Rula providers”.

Complete the check

The process is secure, mobile-friendly, and typically takes less than 5 minutes. Checkr will collect your personal information securely and directly. You’ll follow the instructions provided in the email from Checkr to sign up and initiate the check. 

Here’s the information you’ll be asked for:

• First and last name
  • Be sure to enter your name exactly as it appears on your current government documents—avoid nicknames, maiden names, or credentials. 
• Date of birth
• Social Security number
• Postal code
• Phone number
• Email address
  • Use the same email address that’s listed on your Rula application.

You’ll also need to acknowledge several disclosures related to the collected information and possible screenings, as well as an authorization for these disclosures. 

Deadline requirements

To ensure your account remains active and compliant, you need to complete the background check within 30 days if invited by email, or before being able to continue onboarding (if you see this step). When invited by email, we’ll also send you a reminder the day before the deadline. 

Wait for the check to process

Checkr conducts the screenings rapidly—the majority of checks will complete within a few days (~4 days), often faster. 

• Possible delays: Some checks can be delayed due to county delays, especially in CA. Because of this, there is no guaranteed timeline for a check to be completed, and some checks could take several weeks.

Get support with questions

Start by using the AI search bar on this page. You can get answers instantly or ask to connect with a live Support agent at any time. 

You can also check out Checkr's Help Center or reach out using Checkr's Contact Us page. 

Updated October 07, 2026 15:00