Checking prescription statuses in DrFirst

In this article, we will cover how to check a prescription status through DrFirst. Remember, to get to DrFirst, you have to start in the Rula provider portal. We will also cover what common statuses mean for you.

If a pharmacy states they did not receive a prescription, follow these steps:

Step 1: Access DrFirst

1. Log in to the Rula Provider Portal
2. Open the patient’s chart
3. Select Manage Medications
4. Open Prescription Summary from the DrFirst menu

Step 2: Set Filters

1. Use the following filters:
   • Provider: All Providers
   • Status: All
   • Date Range: Select an appropriate timeframe
2. Click Search

Step 3: Review Prescription Status

Prescription Summary shows the transmission outcome. To check the status of a prescription in DrFirst, please follow these steps:

1. Log in to the Rula provider portal.
2. Open the patient’s chart.
3. Click Manage Medications (this opens DrFirst).
4. In DrFirst, open the menu in the top-left and select Prescription Summary.
5. Set your filters:
   • Provider: All Providers
   • Status: All
   • Type: Completed or All
   • Date Range: Select a range that includes when you sent the prescription
6. Click Search and locate the prescription in the results.

Prescription Status Definitions

Sent: The prescription was submitted from DrFirst to the network for delivery to the pharmacy.

• Important: Pharmacies typically have about 1 hour to verify the prescription. If not verified, it may become undeliverable.

Delivered: The prescription was delivered to the pharmacy’s system or inbox.

• If the pharmacy says it was not received, ask them to check their electronic prescribing queue or system inbox.

Verified: The pharmacy electronically acknowledged receipt of the prescription.

• If the status shows Verified, the pharmacy has confirmed receipt.
• Please contact the pharmacy for questions about fill timing, insurance, or dispensing.

Rejected: The prescription was rejected by the pharmacy or network.

Common reasons a prescription would be rejected:

• Pharmacy configuration issues
• Insurance eligibility issues
• NPI or DEA mismatch
• Drug restrictions
• Controlled substance sent without a valid EPCS enrollment

If a prescription is rejected:

• Contact the pharmacy to obtain the exact reason for the rejection.
• Confirm EPCS enrollment if the prescription is controlled.
• If needed, resend to a different pharmacy.

Failed / Undeliverable: The prescription did not successfully transmit end-to-end.

Common causes for a prescription to fail or be undelivered:

• The pharmacy did not acknowledge receipt within 1 hour
• Pharmacy selected incorrectly
• Network transmission error

If this occurs:

• Confirm the pharmacy was selected from the search results (not manually entered)
• Attempt to resend
• If it fails again, send to an alternate pharmacy

Updated April 08, 2026 20:16