If you’re experiencing issues accessing your state PDMP (Prescription Drug Monitoring Program) through DrFirst, this guide will walk you through common causes and next steps.
PDMP is a state-level system that integrates into DrFirst. Most access issues are related to state enrollment, credential mismatches, or patient demographic differences.
Common PDMP Error Messages
You may see errors such as:
- 014-07-0002 – Invalid authentication credentials
- 014-11-0005 – No records found
- 014-11-0008 – Multiple records found
- “Invalid authentication credentials for PDMP Service Provider”
- “Something went wrong: DrFirst Patient Chart Error.”
Step 1: Confirm You’re Enrolled in Your State PDMP
DrFirst can only access PDMP data if you are fully registered and active in your state’s PDMP system.
Please confirm:
- You have registered with your state PDMP
- Your PDMP account is active
- You can log in directly to your state’s PDMP website
If you are unable to log in or receive an account lock message, you will need to contact your state PDMP administrator directly. This is not a Rula or DrFirst issue.
Step 2: Verify Your Credentials Match Exactly
Your PDMP credentials must match exactly between:
- Your state PDMP account
- Your DrFirst profile in the Rula Provider Portal
Please verify that the following match perfectly:
- NPI
- DEA (if applicable in your state)
- State license number (PLN)
- Name formatting (middle initial, suffix, spacing)
- Practice address
Even small differences, such as a missing middle initial, extra space, or outdated address, can cause authentication errors.
Some states also require additional authorization steps (such as Florida’s AWARxE provider authorization). If your registration, DEA validation, or controlled substance authorization has lapsed, PDMP requests may be rejected.
Step 3: Determine If the Issue Is Patient-Specific
If PDMP works for some patients but not others, the issue is often related to patient demographic mismatches.
DrFirst cannot pull PDMP data if the patient’s demographic information in the chart does not exactly match what exists in the state PDMP database.
Common causes include:
- Multiple addresses listed in the state PDMP
- Name variations
- Date of birth mismatch
- Cross-state data limitations
Not all states share PDMP data across state lines. If a patient previously resided in another state, their prescription history may not appear in the current state’s PDMP.
In these cases, you may need to access the PDMP directly through your state’s website for that patient.
If You Do Not See a PDMP Button
Some states are not currently active within DrFirst integration. If the PDMP button is not visible, you may need to use your state’s PDMP website directly.
The following states are currently not active in DrFirst:
- Alaska
- Hawaii
- Nebraska
- New York
- Vermont
When to Submit a PDMP Request to DrFirst
- You are enrolled in your state PDMP
- You can log into your state PDMP directly
- Your credentials match exactly
- The issue persists
The next step is to submit a PDMP request directly to DrFirst. DrFirst manages the PDMP integration and has access to system-level logs that Rula does not. Submitting directly to DrFirst is typically the fastest way to resolve persistent PDMP issues.
When submitting your request, please include the following:
- Exact error message
- A screenshot
- The state you’re accessing
- Whether the issue affects all patients or only one
Important Note:
Accessing PDMP directly through your state website remains a compliant and reliable workflow. If integration issues occur, you may continue using your state PDMP system to support patient care.
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