Rula is updating how providers log in to the provider portal! This change is based on provider feedback and is intended to make login faster and easier.
- Current method: Authenticator app (2FA)
- New method: SMS verification codes
During the transition period, some providers will log in via 2FA, while others will use SMS. To support both login methods, this article will help you navigate the help center resources to get to the information you need faster.
How to use this guide
This article is your central resource for login help.
- Identify which login method you are using:
- Go to the matching section below
- Use the linked articles for step-by-step instructions
Please Note:
- Help center articles for both methods will remain available during the transition
- Some articles may include notes about which steps apply to each method
Authentication App (2FA)
Use this section if you log in with an authenticator app.
- Resetting access to the Rula provider portal
- Setting up two-factor authentication on your phone
- Troubleshooting your Rula provider portal account
- Resetting your Rula provider portal password
- Setting up your Rula provider portal account
SMS Authentication
Use this section if you log in with a code sent via text message.
- Logging into the Rula provider portal (SMS)
- Resetting your Rula provider portal password - Skip the 2FA reference.
- Troubleshooting your Rula provider portal account -Skip mentions of 2FA, the recovery steps for your email address remain the same.
- Setting up your Rula provider portal account - Follow all steps except "Set up extra security".
- Setting up SMS authentication
Updated